It’s Thursday 1 May.
I’m sitting outside a small takeaway business in the town where I live. Because of the public holiday I only worked half-day which meant I had some time to spare.
Earlier in the week we decided to have smash burgers & chips for lunch. Double smash burgers. I have worked in the hospitality industry before and I can tell you stories about what happens in a kitchen.
I was pleasantly surprised by the food. Delicious burgers and a nice portion of chips (fries).
I try to support the smaller businesses in the area. The ones which were started years ago and are now being run by sons or daughters. The ones which compete with the big corporation who earn billions a year. Who doesn’t care if they send you a bad product because they can just refund you. Or who doesn’t care if you have a bad experience with their staff because you’re just a number. You won’t be missed if you leave.
The small business tends to have an overload of customer service.
Because the small business doesn’t move the same volume they need to rely on other methods to retain customers. Yeah, good product is definitely a must but good product minus people with manners aren’t going to do you any good.
I’ve always done this when possible. Big business doesn’t need more money. They have enough and they way they treat customers shows it.
End rant.
In part inspired by Mr Werkheiser. And the other part by big business being a bunch of tools.
Thanks for reading : )